This Policy explains how mrc88 collects, uses, stores, and protects your personal data when you use our Platform. We take your privacy seriously — here is exactly what that means in practice.
mrc88 is an online gaming and sports betting platform operating at mrc88.win, offering sportsbook, live casino, slots, and related gaming services to eligible members. For the purposes of data protection, mrc88 is the data controller responsible for personal data collected through the Platform.
We are committed to handling personal data responsibly, lawfully, and transparently in accordance with internationally recognised data protection principles. Questions regarding this Policy or our data practices may be directed to our support team at the contact details provided in Section 14.
mrc88 collects the following categories of personal data in the course of providing our services:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, identity document number (MyKad, passport) |
| Contact Data | Email address, Malaysian mobile number, residential address (including city, state, postcode) |
| Financial Data | Bank account details (for withdrawal purposes), e-wallet identifiers (TnG, Boost), transaction history, deposit and withdrawal records |
| Account Data | Username, encrypted password, account preferences, balance history, bonus history, bet history |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps |
| Usage Data | Pages visited, games played, markets accessed, betting patterns, feature interaction logs |
| Communications Data | Records of correspondence with mrc88 support, including live chat transcripts and email exchanges |
| Verification Data | KYC documents submitted, proof of address, selfie or identity verification images where required |
We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) unless specifically required by applicable law or regulatory obligations.
mrc88 collects personal data through the following means:
mrc88 processes personal data only where we have a lawful basis to do so. The following table summarises our primary processing purposes and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Processing deposits, withdrawals, and bet settlements | Performance of contract |
| KYC and age verification (21+ compliance) | Legal obligation; legitimate interests |
| Anti-money laundering and fraud prevention | Legal obligation; legitimate interests |
| Customer support and dispute resolution | Performance of contract; legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interests |
| Platform security, abuse prevention, and audit logging | Legitimate interests |
| Promotional communications (where opted in) | Consent |
| Analytics and platform improvement | Legitimate interests |
Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal. To withdraw consent for marketing communications, contact support or update your account notification preferences.
mrc88 does not sell, rent, or trade personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:
All third parties who receive personal data from mrc88 are contractually required to maintain appropriate technical and organisational security measures and to use the data solely for the specified purpose.
Some of the third-party service providers used by mrc88 — including gaming platform technology providers and live dealer studio operators — may be located outside Malaysia. Where personal data is transferred internationally, mrc88 ensures that appropriate safeguards are in place, including contractual data transfer mechanisms that require recipients to protect personal data to standards equivalent to those applied by mrc88.
Members who have concerns about the international transfer of their personal data may contact support at the details provided in Section 14.
mrc88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised aggregated data (e.g., platform usage statistics) may be retained indefinitely for analytical purposes.
The mrc88 Platform uses cookies and similar tracking technologies to support the operation of the site, maintain login sessions, and collect usage analytics. The categories of cookies used are as follows:
mrc88 does not use third-party advertising or behavioural targeting cookies. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent normal use of the Platform.
Subject to applicable law and certain limitations, mrc88 Members have the following rights in respect of their personal data:
To exercise any of the above rights, submit a written request to [email protected]. We will respond within a reasonable timeframe (ordinarily 30 days) and may request identity verification before processing the request.
The mrc88 Platform is strictly restricted to individuals aged 21 years and above. mrc88 does not knowingly collect personal data from persons under 21. Any account found to be held by a person under this age threshold will be immediately closed, any balance returned to the originating payment source, and the personal data associated with the account deleted in accordance with our legal obligations.
If you believe that a person under 21 has registered a mrc88 account, please notify us immediately at [email protected] so that we may take appropriate action.
mrc88 implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
Despite these measures, no internet-based platform can guarantee absolute security. Members are responsible for maintaining the confidentiality of their own login credentials and for notifying mrc88 promptly of any suspected unauthorised account access.
The mrc88 Platform may contain references to third-party service providers (such as game studios, payment processors, and streaming infrastructure operators) whose own privacy practices are governed by their respective privacy policies. mrc88 is not responsible for the privacy practices of third-party services and encourages Members to review the relevant policies before providing personal data to any third party.
Where mrc88 engages third-party data processors on its behalf, those processors are bound by contractual obligations requiring them to process personal data only on mrc88's documented instructions and to maintain security standards no less protective than those described in this Policy.
mrc88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Where changes are material, mrc88 will notify Members by email to their registered address or by a prominent notice on the Platform, with a reasonable period of notice before the revised Policy takes effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the mrc88 Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
For questions, access requests, or concerns regarding this Privacy Policy or mrc88's data practices, please contact our support team:
If you are not satisfied with our response to a privacy complaint, you may escalate the matter to the relevant data protection or gaming regulatory authority applicable in your jurisdiction. mrc88 will cooperate fully with any such investigation.
Every data exchange between your device and mrc88 — login, deposit, bet placement, withdrawal — travels over an encrypted connection. No credentials or financial data pass in plaintext.
mrc88 does not sell, rent, or trade your personal information to third-party marketers. Your data is used only for the purposes stated in this Policy — nothing else.
Data is retained only as long as necessary — defined periods for KYC records, transaction data, and communications. When the period expires, data is securely deleted or anonymised.
Access, rectification, erasure, portability, restriction, and objection rights are all available to mrc88 members. Submit a request to support and we respond within 30 days.
mrc88 does not use advertising cookies or third-party behavioural tracking technologies. Analytics collected are aggregated, non-identifying, and used solely to improve the Platform.
In the event of a data breach affecting your personal data, mrc88 maintains documented incident response procedures including timely notification to affected Members as required by applicable standards.
mrc88 is built on clear terms, honest privacy practices, and a platform that respects its members. Join thousands of Malaysian bettors who've made mrc88 their home.